Making a name for itself in the logistics sector, İMSAN Group expanded its operations in 2019 by entering the insurance services field. Imrak stated that they had established İMS Insurance, adding: “We started out with a strong team.”
Highlighting the necessity of insurance services in all areas, Imrak stated: “Unexpected troubles can always occur. Receiving insurance is about compensating for the hardships as much as possible. That's why, as İMS Insurance, we say: ‘Let the burden be lifted.’” We spoke with Imrak about the founding process and future goals of İMS Insurance.
– Mr. Mustafa, İMSAN Group has taken a new step by establishing İMS Insurance. Could you tell us about the founding process of İMS Insurance?
Our parent company is İMSAN Group, and İMS Lojistik operates as our transport operations organizer. In this regard, we offer our services directly to the customer — that is, with door-to-door delivery. While doing so, we also take on the insurance services for many of our clients. In addition to handling our own insurance operations, we also guide and warn our suppliers regarding insurance requirements. It was from this need that we decided to establish our own insurance company. Going forward, İMS Insurance aims to enter the insurance sector with a more professional and institutional structure — by issuing robust policies that cover the very challenges we’ve encountered ourselves. Our goal is to offer the same level of assurance to our partners and suppliers, and thereby protect their rights as well.
–Can we also say that you are open to providing services to other institutions as well?
Of course, absolutely... In fact, we’ve already opened ourselves to that. One of the major issues we’ve encountered in the sector is uncertainty around insurance coverage and guarantees — especially in challenging destinations like Iraq, where obtaining an insurance policy is extremely difficult. That’s a problem in itself and needs to be addressed. Since we are aware of these challenges within the sector, we know that our partners and suppliers are facing the same difficulties. So the solutions and standards we are planning to apply within our own operations will also be extended to our partners and supplier clients. This way, we ensure that the problems we’ve solved internally become benefits shared with our network.
– What has İMS Insurance accomplished in such a short time? How has it been received so far? And which institutions is İMS Insurance currently working with?
We didn’t enter this sector with a short-term or day-to-day mindset. We began with a strong institutional foundation. From our logo and corporate identity to our website and the insurance software we use — everything was designed with long-term, strategic planning in mind. Our internal systems are fully integrated with our accounting structure, and the insurance software we purchased is compatible with the databases of the insurance companies we work with. Even before issuing a single policy, we had completed both our technical and corporate infrastructure. That’s why we’re seeing significant interest. The fact that İMSAN Group is our parent company — a well-established and recognized name in the sector — naturally attracts strong attention from both insurance companies and our partners. We’ve already partnered with HDI Insurance, where we’ve obtained full agency authorization. Our collaborations and agreements with Mapfre Insurance are finalized. We've also completed our agency network with Neova Insurance, and recently began working with Orient Insurance as well. In this way, we entered 2019 taking confident steps toward becoming a major player in the industry.
– İMS Insurance officially announced its establishment in 2018, right?
Yes. 2018.
– What steps have you taken regarding your personnel policy?
We are currently moving forward with Burçak Ayhan, a shareholder and a graduate of Insurance and Risk Management, who also brings substantial industry experience. Additionally, we’ve added Mr. Ufuk Uncu — a well-known name in the sector — to our team. From the very beginning, we’ve chosen to build this service with qualified and competent professionals. And we will continue in this direction, enriching our team with experienced experts. Our aim is to establish a team that truly understands the business, meets expectations accurately, and delivers solutions with professionalism.
– Have you received any requests or interest from your colleagues in the industry? I’m specifically referring to your peers in the logistics sector…
Of course. Our colleagues are, in one sense, our competitors — but at the same time, they are also our friends. We’ve seen considerable interest from them as well. Many have chosen to collaborate with us, and we are truly grateful for their support. At the same time, there are companies in the sector who are our current suppliers and partners — and many of them, who may also become our future clients, have sent their congratulations and expressed a desire to work with us. This positive feedback has been very encouraging.
– What kind of fresh perspective will İMS Insurance bring to the industry? In what ways will it make a difference?
İMS Insurance was not established with a short-term or opportunistic mindset. It steps into the industry as a solution partner, particularly in the areas of cargo insurance, CMR policies, and risk management. At this point, we aim not only to raise the quality standards but also to reshape the perspective within the sector. With a team that speaks the same "language" as the logistics industry, we will strengthen the bond between insurance providers and logistics companies — eliminating communication breakdowns and fully fulfilling our mission. We are bringing a fresh start to the insurance field. Our aim is success, not by disrupting competitors, but by working strictly within ethical principles. This has always been our philosophy in business — and it will continue to be. Through creating awareness and trust, we aim to become the number one name in the sector.
– Finally, is there anything else you would like to add regarding your insurance services?
Of course — no one wishes for something bad to happen. But difficulties, hardships, and even disasters are a part of life, and they can happen to anyone. Getting insurance means doing everything possible to compensate for the damage when such misfortunes occur. That’s why, at İMS Insurance, we say: “Let no harm go unanswered.”
Burçak Ayhan, Co-Founder of İMS Insurance:
"Established in 2018 under the umbrella of İMSAN Group, İMS Insurance entered the sector with a solid infrastructure and extensive experience in freight forwarding. Our core principle is to be a company that demonstrates trust and stands by the customer throughout the insurance process through the quality of its service. As a company that has already proven itself in the logistics sector, we bring that same level of expertise into insurance — offering distinct service in all areas including home, DASK (Compulsory Earthquake Insurance), health, workplace, and more."
We operate in a central and easily accessible location in Alsancak — the heart of İzmir. Our insurance services are delivered by a team comprised of some of the first university graduates in the field, who also have a proven track record of success on the ground. With a well-equipped sales team and a modern infrastructure built on cutting-edge technology, we offer a smooth and responsive system that keeps us ready to serve our clients at any moment.
As a company operating on an international scale, İMS Insurance provides coverage through international legal frameworks where such coverage is not available in Turkey. Our strong network with various companies enables us to remain active and responsive in every corner of the world.
As İMS Insurance, we have established a strong position in the sector through our partnerships with HDI Insurance, Mapfre Insurance, Neova Insurance, and Orient Insurance.
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